Extra Natural Terms & Conditions
Last Updated: 30 December 2025 SSM Registration No.: 790555-V
1. Introduction
This website is operated by Extra Natural Sdn Bhd. Throughout the site, the terms “we”, “us” and “our” refer to Extra Natural Sdn Bhd. By using this website, you agree to be bound by these Terms and Conditions, the Consumer Protection Act 1999, and the Electronic Commerce Act 2006.
2. Business Disclosure (Mandatory under Malaysian Law)
• Business Name: Extra Natural Sdn Bhd
• Registration Number: 790555-V
• Email Address: admin@extranatural.com.my
• Phone Number: +6010 216 0698
• Address: No. 228, Jalan Kip 7, Taman Perindustrian Kip, 52100 Kuala Lumpur, Selangor
3. Products and Pricing
• Full Price: All prices listed are in Ringgit Malaysia (RM). We will disclose the full price, including any applicable taxes (SST) and shipping costs, before you confirm your order.
• Accuracy: We aim to provide accurate descriptions of our goods. If a product is materially different from its description, you have the right to a remedy under the Consumer Protection Act.
4. Order Process & Error Correction
• Rectification of Errors: Before confirming your purchase, our system allows you to review and correct any errors in your order (e.g., quantity or item selection).
• Acknowledgment: We will acknowledge receipt of your order without undue delay via email.
5. Shipping and Delivery
• Estimated Delivery: We will provide an estimated delivery time for your order.
• Risk of Loss: In accordance with Malaysian consumer law, we are responsible for the goods until they are delivered to you.
6. Returns, Refunds, and Defective Goods
• Defective Goods: If you receive goods that are defective or materially different from what was ordered, we will bear the cost of re-delivery for the replacement.
• Refund Policy: Returns or quality claims must be submitted within 7 days from the delivery date. Note that under Malaysian law, "No Refund" policies are generally considered unfair contract terms if the goods are faulty or not as described.
7. Personal Data Protection (PDPA 2010)
Your privacy is important to us. We process your personal data in accordance with the Personal Data Protection Act 2010. By using our service, you consent to the collection and use of your data as outlined in our Privacy Policy.
8. Dispute Resolution
If you have a complaint, please contact us at admin@extranatural.com.my. We aim to resolve disputes amicably. If a resolution cannot be reached, you may file a claim with the Tribunal for Consumer Claims Malaysia (TCC).
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
